CHICAGO - s4story -- Chicago, IL — June 12, 2026 — Towering Media Co. announced Nora AI, an AI-powered customer service and order management assistant designed specifically for Magento 2 and Adobe Commerce merchants who want to automate support without sacrificing accuracy.

Learn more: https://toweringmedia.com/nora-ai-for-magento-2

Nora AI connects to Magento order data, product catalogs, and shipping information to answer customer questions in real time. The assistant handles order status inquiries, return policy questions, product recommendations, and common support tickets—freeing merchant teams to focus on complex cases.

"We built Nora AI because Magento merchants were drowning in repetitive support emails while customers expected instant answers," said Branden Thomas, founder of Towering Media. "Nora understands your store's actual order and product data, so responses are accurate—not generic chatbot fluff."

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Key capabilities include admin-configurable response templates, order lookup by email or order number, integration with Magento customer accounts, and audit logging for compliance. Nora AI is available now at toweringmedia.com with setup assistance from Towering Media's Magento specialists.

About Towering Media Co.: Chicago-based Magento 2 and Adobe Commerce development agency since 2008. Hyvä Bronze Partner. https://toweringmedia.com

Contact: Branden Thomas | branden@toweringmedia.com | (773) 466-2454