ORLANDO, Fla. - s4story -- – In the heart of Orlando's pizza scene, the most popular employee at Tony's Pizzeria isn't behind the counter slinging dough—he's in the cloud, speaking in a thick Brooklyn-Italian accent, and he never takes a break.

His name is Tony. And he's not human.

When the phone rings at 2 AM with a drunk college kid craving pepperoni, Tony answers with the enthusiasm of a guy who's been making pies since 1987. He takes orders flawlessly, upsells garlic knots, processes payments, and confirms delivery—all while handling three other calls simultaneously.

Tony is one of dozens of AI voice agents deployed by Anvoa, a Central Florida startup revolutionizing how small and medium businesses handle their phones. But this isn't your grandfather's answering service, and it's definitely not another soulless phone tree.

"We built Anvoa because we were tired of watching small businesses lose money to missed calls," says Imel Seda, Founder & CEO. "Business owners weren't buying AI technology—they were buying their time back. They were buying the ability to sleep at night knowing every call gets answered, every lead gets captured, and every customer feels heard."

Beyond Pizza: The AI Receptionist Revolution

While Tony has become a local celebrity in Kissimmee's restaurant scene, he represents just one persona in Anvoa's growing roster of industry-specific AI voice agents. The company deploys autonomous voice receptionists that book appointments directly into business calendars, reschedule conflicts, send automated email confirmations, capture and qualify leads, and provide instant answers to customer questions—all in natural conversation, 24/7.

"The breakthrough wasn't just making AI sound human," Seda explains. "It was making AI understand context the way a veteran receptionist does. Our agents know when to book an emergency HVAC repair versus routine maintenance. They understand the difference between a tire-kicker and a ready-to-buy customer."

To understand why this works, listen to Tony handle a Friday night order:

Tony: "Hey! Tony's Pizzeria, this is Tony! What can I getcha?"
Customer: "Do you guys have gluten-free?"
Tony: "Yeah, we got gluten-free crust! Medium size only, adds three bucks."
Customer: "Just cheese is fine. Actually, do you have vegan cheese?"
Tony: "We don't do vegan cheese, but I can do gluten-free with sauce and veggies. Or we got this killer white pizza with ricotta and garlic—no tomato sauce."

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Customer: "The white pizza sounds good!"
Tony: "Smart choice! And hey, lemme throw in some garlic knots. Fresh outta the oven in 8 minutes."

The order jumped from $12.99 to $22—a 74% increase—because Tony guided the conversation naturally. This isn't scripted. This is AI that understands context, reads tone, and responds with genuine personality.

The Numbers: What Small Businesses Are Actually Buying

Since launching in mid-2025, Anvoa has deployed AI agents across Central Florida's service industry—HVAC contractors, plumbers, medical offices, restaurants, and real estate agencies. The impact is measurable:

• 80+ Active Customers across Orlando, Kissimmee, Winter Park, and Daytona
• Zero Missed Calls during business-critical hours
• 34% Reduction in missed weekly calls for new customers
• 2.8x Increase in after-hours lead capture
• $1,200+ Average Value per captured lead
• 62% of Callers don't realize they're speaking with AI

Cost Comparison:

Solution	Monthly Cost	Availability
Human Receptionist	$2,000 - $3,500	40 hrs/week
Traditional Answering Service	$800 - $1,500	Limited hours
Anvoa AI Agent	$249 - $597	24/7/365

"One HVAC customer captured three emergency AC repair calls at 11 PM on a Saturday that would've gone to his competitor," Seda recalls. "Those three jobs paid for an entire year of service."

Why Orlando, Not Silicon Valley

Anvoa deliberately built in Central Florida to stay close to real-world small businesses.

"Small business owners in Orlando don't want to fill out 40 fields and wait three weeks," Seda explains. "They want a 30-minute call and their AI agent answering phones by Monday."

This approach creates rapid feedback loops. When a pool company needed their agent to distinguish "green pool emergency" from "routine chlorine check," Anvoa built it in 48 hours. When a medical office needed HIPAA compliance, custom protocols deployed within a week.

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The 3-Step Process

Unlike enterprise software requiring IT teams and months of integration, Anvoa's deployment is simple:

Step 1: Discovery Call (30 Minutes) – Learn your business, services, pricing, and brand voice.

Step 2: AI Training (48-72 Hours) – Build a custom agent trained on your specific business.

Step 3: Go Live (Instant) – Connect to your phone system and calendar. Start capturing calls.

"We had a roofing contractor go live on Thursday," Seda says. "By Friday morning he'd captured four leads during closed hours. He called laughing, saying 'This paid for itself in 18 hours.'"

Beyond Tony: The Future

Anvoa's vision extends far beyond pizza. Currently in development:

• Maria – Bilingual agent for salons and spas
• Jake – HIPAA-compliant voice for medical offices
• Hank – Emergency triage specialist for home service contractors

"Every industry has its own rhythm," Seda explains. "We're building specialists that understand each business type's nuance."

The long-term vision? A world where no small business owner chooses between answering phones and running their business. Where a solo plumber competes with corporate chains because their AI receptionist delivers enterprise-grade service.

The Bottom Line

Anvoa collapses the cost structure that kept professional 24/7 customer service exclusive to large corporations. "We're giving a three-person plumbing company the same capabilities as a national chain," Seda says. "That levels the playing field."

With 80+ customers and near-zero churn, Anvoa is expanding beyond Central Florida to Miami, Tampa, and Jacksonville, followed by strategic expansion into other service-heavy markets.

"Five years from now, every service business will have an AI voice agent," Seda predicts. "The question isn't if—it's when, and with whom. We're building Anvoa to be the obvious choice."

For now, Tony keeps answering phones, cracking jokes about extra cheese, and converting late-night cravings into revenue. He doesn't need sleep, never calls in sick, and is never in a bad mood.

He's the perfect employee. He just happens to live in the cloud.

About Anvoa

Anvoa is a Central Florida-based AI voice receptionist agency specializing in autonomous voice agents for small and medium-sized service businesses. Founded in 2025, the company has deployed AI receptionists across restaurants, home service contractors, medical offices, and professional services—handling appointment booking, lead capture, and customer service 24/7.

For more information:
Visit: www.anvoa.com | Email: admin@anvoa.com

Media Contact:
Imel Seda, Founder & CEO | Anvoa LLC | admin@anvoa.com | Orlando, Florida