DES MOINES, Iowa - s4story -- CDS Global, a Hearst subsidiary and leading provider of end-to-end customer management and recurring revenue solutions, today announced a strategic integration with Revaly (formerly Flexpay), a Payment Performance Management platform that helps organizations maximize approvals, reduce involuntary churn, and retain more recurring revenue.

The partnership introduces AI-driven payment optimization to CDS Global's customer
experience ecosystem, combining CDS Global's trusted operational expertise with
Revaly's adaptive machine learning to help clients reduce failed payments, improve
authorization rates, and enhance long-term customer value.

"By combining CDS Global's operational excellence with Revaly's real-time AI recovery

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technology, we're giving clients a smarter, safer way to retain customers and drive
sustainable revenue," said Terry Rowinski, CDS Global President. "This partnership
extends our commitment to supporting every customer moment—across online and
offline channels."

Every year, failed payments cost global businesses more than $440 billion in lost revenue,
often driven by preventable declines, outdated payment strategies, and ineffective
recovery approaches.

Revaly's technology analyzes failed transactions in real time and dynamically adapts
payment strategies based on issuer behavior and transaction signals. Unlike legacy
systems, Revaly's AI-driven model prevents chargebacks, optimizes recovery timing, and
maximizes approval success across card networks and geographies.

Together, CDS Global and Revaly are redefining what secure, intelligent retention looks
like, enabling organizations to recover up to 70% of failed transactions without exposing
themselves to costly chargeback penalties.

"Most failed payments aren't fraud, they come from good customers hitting preventable

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declines," said Darryl Hicks, Revaly Founder and CEO. "Revaly's technology maximizes
approval rates and recovers revenue that would otherwise disappear quietly, while CDS
Global offers human advocates and retention expertise. Our partnership gives
organizations a seamless way to address involuntary and voluntary churn with a single
solution."

Through the integration, clients gain:
Smarter Recovery– AI-driven retry logic that adapts to each decline reason and
transaction profile.
Higher Retention– Improved approval rates and reduced false declines.
Stronger Compliance– No "forced deposits," ensuring Visa and Mastercard
threshold safety.
Unified Management– Streamlined reporting through CDS Global.

Unlike legacy recovery approaches built around static retry rules and fragmented
workflows, the CDS Global and Revaly partnership brings together AI-driven payment
optimization and human retention expertise in a single coordinated model.

Organizations benefit from reduced churn, stronger recurring revenue performance, and a
more connected customer experience. Together, CDS Global and Revaly are helping
shape a more intelligent and proactive approach to retention.

Visit us at https://www.cds-global.com/en-us/